ACE Help Hub

To help you get the most out of Telia ACE, we have created a portfolio of training and business development offerings aimed at maximizing value. ACE Academy offers short information films with quick answers to common questions, and workshops with our experts where we explore the platform's possibilities based on the specific needs of your business. We recommend using a combination of both.

All parts of ACE Academy build on solid experience of everyday user challenges and our in-depth knowledge of established best practice.

Anyone with a specific question should get a specific answer – without having to wait. Instant access to educational information videos streamlines new employee on-boarding and helps with tasks that are performed once or twice every year and maybe not kept fresh in memory. We have selected the most frequently asked questions and the videos are based on real-life scenarios for relevance and efficient knowledge transfer.

Employees can find answers quickly themselves, without having to bug their colleagues or spend time finding and navigating a manual. Videos are always available when the employee needs them, and they are designed by experts who really know how to use the tools.

Have a look at the the chat module video below. It helps anyone new to the job, literally in a minute. In our growing portfolio of instructional videos there are another thirty that you can try out for one week free of charge.

To get the most out of the tools, an organization needs both competent users and an understanding of the underlying flow of business events. For new customers, we recommend a Business Workshop to get to know the system, to set up and configure according to your business needs. Many of our long-lasting clients also choose to conduct yearly or bi-yearly workshops with us for business development purposes, to sharpen their working methods based on up to date best practice in the smart customer meeting.

All our instructors have extensive experience of contact center best practice and bring their knowledge to all educational events. The training extends beyond functionality and commands and we explore the system in relation to your business and how it can be used to increase profitability, facilitate governance and more.